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Customer and Employee Experience Strategist, professional speaker, author, and Founder of Elite Headline Speakers
Marc Haine is a Customer & Employee Experience Strategist, professional speaker, author, and Founder of Elite Headline Speakers—a boutique speaker bureau built on one simple belief: booking the right speaker isn’t about star power, it’s about outcomes.
With more than 30 years in hospitality, retail, and customer-facing industries, Marc has lived the reality most leaders face: promoted because they were exceptional at the job… then handed a team with little to no leadership training and a quiet, “You’ve got this.”
His work is grounded in a truth many organizations learn the hard way:
extraordinary experiences don’t happen by accident—they’re designed.
Marc is the bestselling author of LIGHTS! CAMERA! ACTION!: Business Operational Excellence Through the Lens of Live Theatre, where he blends operations, leadership, and live performance to show leaders how to choreograph culture, align teams, and create show-stopping results—without burning people out in the process.
He has delivered impactful presentations for a wide range of organizations across Canada, the U.S., and beyond, including the Government of Alberta, Sobeys, Champion Pet Foods, Alberta EcoTrust, Lions Club International, the Edmonton Chefs Federation, the Frontier School Division in Northern Manitoba, among many others.
As the driving force behind TEDxDevon—the first global TEDx event in Devon, Alberta—Marc brought together 11 bold innovators, community leaders, and changemakers. He is also the founder of Elite Headline Speakers, a modern, planner-first speaker placement agency known for its curated roster of values-aligned, high-impact voices.
Marc hosts two dynamic podcasts—Marc Haine Live and Experience Leadership: The Small Business Podcast—which have collectively earned more than 125,000 views worldwide, exploring what it really takes to lead well in today’s fast-moving, high-pressure world.
He is also a co-founder and president of nonprofit organizations, including Walk the Talks Sustainability Society and The Arts Association of Devon. He is an active board member of East of 60 Productions Society, and is a past national director of the Canadian Association of Professional Speakers (CAPS).
Whether he’s on stage, behind the mic, or helping organizations curate the right voices for their events, Marc’s promise remains the same:
To empower organizations to transform everyday operations into extraordinary experiences—for customers, employees, and leaders alike. To dare to be the exception!™
When he’s not working (which does happen), you’ll find Marc tossing a mean pizza, perfecting his sourdough, or stepping on stage as a stand-up comedian. He lives in the charming town of Devon, Alberta, with his wife and a lively menagerie of pets.