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In this episode of The Manager’s Mic, I speak with Francie Jain, CEO of Terrawatt and a Princeton University graduate, about how coaching transforms the workplace. Francie shares her journey building a B2B marketplace for coaching and unpacks the direct links between professional development and employee retention. From navigating remote work to fostering psychological safety, this conversation delivers powerful insights for leaders looking to drive performance through people.
What You’ll Learn:
- Why professional development is essential to retaining top talent
- How coaching reduces turnover and improves company culture
- Psychological safety in team performance
- Truths about remote work
- What makes a great coach and why it matters
Favorite quotes:
- “You have to be changing to grow.”
- “What got you here won’t get you there.”
Chapters:
00:00 Introduction to Francie Jain and Terrawatt
02:30 Francie's Journey and the Birth of Terrawatt
04:58 The Value of Professional Development
06:51 Understanding Employee Turnover
09:18 Expanding Beyond Healthcare
11:40 Common Challenges in Coaching
13:55 Psychological Safety in the Workplace
16:07 The Debate on Remote Work
18:28 Creativity in Employee Engagement
20:43 Addressing Criticism of Remote Work
24:10 Exploring Virtual Best Practices
26:17 The Impact of Virtual Work on Productivity
29:14 Cost Savings Through Employee Retention
31:19 Defining a Good Coach
35:59 Personal Growth Through Coaching
38:35 Building a Values-Driven Business
39:42 Connecting with Francie Jain
Follow Francie Jain, CEO of Terawatt.co
Francie Jain
CEO of Terawatt
Francie believes that supporting people to achieve their full potential creates a ripple effect that benefits every community. After a career in alternative asset marketing (match-making for hedge funds), she became obsessed with the lack of professional support for individuals at crossroads. She founded Terawatt to make it easy to be great.
Terawatt is Francie’s third for-profit endeavor. Before Terawatt, Francie founded a community that helped people with career change, Nxt Chptr, and before Nxt Chptr, a third-party marketing consultancy, West River Partners, that raised capital for Emerging Markets-based equity hedge funds.